Frequently Asked Questions

Navigate to the login page. Select the forgot password link under the log in button. Type in your email address, and selection send verification code. Check your email for the verification code, then type it into the text box labeled verification code. Select Continue. Type in your new password, then type it again to confirm. Press Continue. You can now log in with your new password.

If you are an applicator, rep, or distributor; the basic account is not for you; please make sure you are appropriately signing up dependent upon your role.

Please create a new account under your new email address.

There are two ways to submit a ticket. Either click on "Report a Web Issue" under the Forms section on your dashboard or navigate to the Contact Us page and select "Website Support" from the dropdown. Regardless of how you choose to submit, please make sure you provide as much detail as possible to assist the team in helping you solve your problem quickly.

There aren’t any preferred web browsers, but it is recommended to run the most current version of any internet browser to ensure all functionality works properly.

The finder tool is where you will go to find a Carlisle Authorized Applicator, Distributor, or Manufacturer’s Representative. The search tool is what you will use to find documents, videos, and other assets that are published on the website.

Submittals are generated from the collections link found on the lefthand side of the user dashboard. After clicking "Create a New Collection" users will have an option to start a new collection or select a prebuilt submittal. Users can upload PDF files, providing the ability to add assembly letters, shop drawings, etc.

Yes, to both questions. Perfect 10 points are visible to both reps and applicators from the user dashboard. Under the "Forms" section, there is a button titled "Perfect 10 Points Balance."

This is not a feature in the current website environment. Warranty checklists can be marked-up after a PDF is downloaded.

Our search functionality has been updated to improve the user experience, and documents are continually being reviewed, categorized, and tagged for improved search performance. If you notice a document missing, please submit a ticket.

Only certain account types are given access to the warranty portal. Ensure that you are correctly signing up as either an applicator, rep, or distributor depending on your role.

Until the user removes them.

Yes, when downloaded and opened in Adobe Acrobat.